Privacy Policy

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Hermes Plan respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have about your data. We keep this policy straightforward and transparent because we believe you should know exactly what happens with your information when you shop with us.

Information We Collect

We collect information that you provide directly to us when you place an order, create an account, sign up for our newsletter, or contact our customer service team. This includes your name, billing and shipping addresses, email address, phone number, and payment information. Payment details are processed securely through our payment gateway partners and are not stored on our servers.

We also collect information automatically when you visit our website. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use this data to understand how our site is used, improve our website performance, and enhance your shopping experience.

We do not collect sensitive personal information such as social security numbers, driver’s license numbers, or financial account numbers beyond what is necessary to process your payment.

How We Use Your Information

We use your information to process and fulfill your orders, including sending order confirmations, shipping updates, and delivery notifications. We use your email address to communicate with you about your order, respond to your inquiries, and provide customer support. If you opt in to receive marketing communications, we may send you occasional updates about new products, restocks, or promotions. You can unsubscribe from marketing emails at any time using the link at the bottom of those emails.

We use browsing data to analyze site traffic, identify technical issues, and make improvements to our website layout and functionality. This helps us provide a smoother shopping experience for all customers. We do not use browsing data to build detailed personal profiles or track you across unrelated websites.

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your information only in the following circumstances:

With shipping carriers such as FedEx and USPS to deliver your orders. They receive your name, shipping address, phone number, and order details necessary for delivery.
With payment processors who handle your payment information securely. These partners are contracted to use your data only for payment processing and fraud prevention.
With service providers who help us operate our website, manage email communications, and analyze site performance. These providers access only the data necessary to perform their specific functions and are bound by confidentiality agreements.
When required by law or to protect our rights, we may disclose information in response to legal process, court orders, or government requests.

We do not share your information with data brokers, advertising networks, or analytics platforms that track you across other websites for targeted advertising purposes.

Data Security

We take data security seriously. Our website uses industry-standard SSL encryption to protect your information during transmission. We restrict access to your personal information to employees who need it to perform their job functions, including order processing, customer support, and technical maintenance. We regularly review our security practices to protect against unauthorized access, alteration, disclosure, or destruction of your data.

We do not store credit card information on our servers. Payment details are transmitted directly to our payment gateway partners, who are fully compliant with PCI DSS standards. This means your payment information is handled by experts in secure financial transactions, not stored alongside your account data.

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, keep your shopping cart active, and understand how you navigate our site. We use session cookies that expire when you close your browser and persistent cookies that remain for a limited time to remember your preferences for future visits.

You can control cookie settings in your browser. Most browsers allow you to block or delete cookies, though doing so may affect certain features of our website, such as cart functionality and checkout processes. We do not use cookies for cross-site tracking or behavioral advertising.

Your Choices

You have the right to access, correct, or delete the personal information we hold about you. To request a copy of your data, update your information, or ask us to remove your account, email us at Support@hermesplan.com. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request to protect your privacy.

If you wish to opt out of marketing emails, click the unsubscribe link at the bottom of any promotional email we send. You will be removed from our marketing list within 48 hours. Please note that even after unsubscribing, you will continue to receive transactional emails related to your orders, such as order confirmations and shipping notifications.

You can also disable cookies in your browser settings. Each browser is different, so check your browser’s help menu for instructions on how to manage cookies. Disabling cookies will not affect your ability to browse products but may affect the checkout process, including cart persistence and shipping calculations.

Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected information from a child under 13, we will delete that data promptly. If you believe a child under 13 has provided us with personal information, please contact us at Support@hermesplan.com and we will investigate and take appropriate action.

Third-Party Links

Our website may contain links to third-party websites, such as payment gateways or shipping carriers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. Our policy applies only to information collected through the Hermes Plan website.

Updates to This Policy

We may update this privacy policy occasionally to reflect changes in our practices, legal requirements, or operational needs. When we make updates, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Significant changes will be communicated via email or through a notice on our website.

Contact Us

If you have questions about this privacy policy, your data, or our practices, please contact us. We are here to provide clear answers and address any concerns you may have.

Email: Support@hermesplan.com

We also encourage you to review our About Us page, our Shipping Policy, and our Return & Refund Policy for more information about how we operate. Our Terms and Conditions and Contact Us pages are also available for additional details.