Terms and Conditions

Terms and Conditions

These terms and conditions govern your use of the Hermes Plan website and your purchase of products from us. By placing an order or using our site, you agree to these terms. We keep this document straightforward and accessible because we believe you should understand the rules that apply when you shop with us. If you have questions about any part of these terms, please contact us before placing your order.

General

Hermes Plan operates this website and sells the products listed on it. We reserve the right to update these terms at any time without prior notice. Changes take effect immediately upon posting. Your continued use of the site after changes are posted constitutes your acceptance of the updated terms. We encourage you to review these terms periodically.

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that all content is error-free. If a product is listed at an incorrect price or with incorrect information, we reserve the right to refuse or cancel any orders placed for that product. In such cases, we will contact you to offer a corrected price or cancel your order with a full refund.

Orders

When you place an order, you are making an offer to purchase the products in your cart. We reserve the right to accept or reject any order at our discretion. We may reject orders for reasons including but not limited to suspected fraud, stock unavailability, or pricing errors. If we reject your order, we will notify you and refund any charges already processed.

We reserve the right to limit quantities of products purchased per customer or per order. We may also refuse service to customers who violate these terms or engage in abusive or fraudulent behavior. We do not guarantee availability of any product listed on our site. If an item is out of stock after you place your order, we will notify you and provide options including cancellation or substitution.

Pricing and Payment

All prices are listed in United States dollars and are subject to applicable taxes and shipping charges. Taxes are calculated based on the shipping address and applicable state and local tax laws. Payment must be made in full at the time of checkout. We accept major credit cards, debit cards, and PayPal. We do not store payment information on our servers.

We reserve the right to adjust prices at any time without notice. Price changes do not affect orders that have already been placed and paid for. We do not offer price adjustments for items purchased before a sale or promotion begins.

Shipping and Delivery

Our shipping policies are detailed in our Shipping Policy. By placing an order, you agree to the shipping terms outlined in that policy. Delivery dates are estimates provided by carriers and are not guaranteed. We are not liable for shipping delays caused by carriers, weather, or other factors outside our control.

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages after they have been handed to the carrier. However, if you experience issues with delivery, contact us and we will assist with carrier claims and resolutions.

Returns and Refunds

Our return and refund process is detailed in our Return & Refund Policy. By purchasing from us, you agree to the terms of that policy. We handle returns within 30 days of delivery as described. We do not accept returns on final sale items. Refunds are processed to the original payment method and may take several days to appear in your account depending on your bank or payment provider.

We reserve the right to refuse returns that do not meet our eligibility requirements, including items that are used, damaged, or returned after the 30-day window. In such cases, we may return the item to you or dispose of it at our discretion.

Intellectual Property

All content on this website, including text, images, logos, product descriptions, and graphics, is the property of Hermes Plan or our content suppliers. You may not reproduce, distribute, modify, or republish any content without our prior written permission. You may view and download content for personal, non-commercial use only.

We respect the intellectual property rights of others. If you believe that your work has been copied on our site in a way that constitutes copyright infringement, please contact us with details, and we will investigate and take appropriate action.

User Conduct

You agree to use our website for lawful purposes only. You may not use the site to engage in fraudulent activity, transmit harmful code, or interfere with the operation of our systems. We reserve the right to terminate accounts or block access for users who violate these terms or engage in abusive behavior.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access to your account.

Product Use and Safety

Our products are intended for decorative purposes only unless otherwise specified. They are not toys and should be kept out of reach of children and pets. Small parts may pose a choking hazard. We provide care instructions on product pages and in packaging. Follow these instructions to ensure longevity and safe use of your products.

We are not responsible for damage or injury resulting from misuse, improper handling, or failure to follow care instructions. If you have questions about product safety or appropriate use, contact us before using the product.

Warranties and Disclaimers

We provide products on an “as is” basis. We make no warranties, express or implied, regarding the fitness, quality, or performance of our products, except as explicitly stated in our product descriptions or in this terms document. We do not warrant that our site will be error-free, uninterrupted, or free from viruses or other harmful components.

To the fullest extent permitted by law, we disclaim all liability for damages arising from your use of our site or products, including direct, indirect, incidental, or consequential damages. Some states do not allow exclusion or limitation of implied warranties, so these limitations may not apply to you.

Limitation of Liability

Our liability to you for any claim arising from your purchase or use of our site is limited to the total amount you paid for the products in the order that is the subject of the claim. We are not liable for any indirect, incidental, or consequential damages, including lost profits, lost savings, or loss of data. This limitation applies regardless of the legal theory under which the claim is asserted.

Indemnification

You agree to indemnify and hold Hermes Plan and its employees, officers, and affiliates harmless from any claims, losses, liabilities, damages, and expenses arising from your use of our site, your breach of these terms, or your violation of any applicable laws or third-party rights.

Governing Law

These terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. Any dispute arising from these terms or your use of our site shall be resolved in the state or federal courts located in Delaware. You consent to the personal jurisdiction of these courts for the resolution of any disputes.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be severed from the remaining terms, which shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

Contact Us

If you have questions about these terms, your rights, or our practices, please contact us. We are here to clarify any part of this document and address your concerns directly.

Email: Support@hermesplan.com

We also encourage you to review our About Us page, our Shipping Policy, and our Return & Refund Policy for more information about our brand and operations. Our Privacy Policy and Contact Us pages are also available for additional details.